Frequently Asked Questions about The Divorce Law Information Center and Its Operations
Who operates The Divorce Law Information Center?
Who provides the answers to the legal information questions?
What if I need legal advice?
How do I contact The Divorce Law Information Center?
Who processes my credit card information when purchasing kits or services?
Are my communications with The Divorce Law Information Center secure?
What is your refund policy?
Why did your system decline my credit card, when I know that it is good?
Q. Who operates The Divorce Law Information Center?
A. The Divorce Law Information Center is operated by SmartLegalForms, Inc. , a legal information services company that publishes digital solutions that help users solve their legal problems over the Internet. We offer state-specific interactive legal documents and legal tools, enabling citizens to access the law without incurring the high cost of legal fees. Our goal is to provide legal solutions at prices that people can afford.
The Co-Founder and CEO of SmartLegalForms, Inc. is Gregor Weeks. Gregor is a graduate of the University of Scranton and has completed his J.D. at the University of Maryland School of Law. His critical role in our organization includes the development of our web-based applications and relational databases, as well as maintaining all online web site operations. Gregor was previously an Intranet Administrator with Planning Systems, Inc.
The Co-Founder and Strategic Advisor of SmartLegalForms, Inc. is Richard S. Granat. Richard was previously the President and Dean of the Philadelphia Institute for Paralegal Training, the Nation's first paralegal training school. Richard has been a member of the Maryland and District of Columbia Bar for over 30 years, and is the author of "How to Do Your Own Divorce in D.C., Maryland, and Virginia," and "How to Do Your Divorce in Maryland" (1998). Richard is a member of the American Bar Association, the Maryland State Bar Association, and the District of Columbia Bar Association.
Q. Who provides the answers to the legal information questions?
A. Our Legal Document Support Team answers you directly, but, provides general legal information answers only -- not legal advice -- since we are not a law firm.
Q. What if I need legal advice?
A. We would like to help you with your legal advice question. Unfortunately, we are not a law firm and cannot provide legal advice in particular cases nor do we answer individual legal inquiries. Our staff can only offer general information and any technical assistance you may require while using our sites and services. Many of our sites contain detailed Law Guides which cover many legal topics. Please review these guides, which can be located on the homepage of this site. You may wish to contact your local court clerk or a licensed attorney in your area.
Q. How do I contact Divorce Law Information Center?
Contact Information:
Divorce Law Information Center
SmartLegalForms, Inc.
6231 PGA Blvd., Suite 104-17
Palm Beach Gardens. Florida 33418
Toll-free: 855-LGL-FORM
(855-545-3676)
Support
Q. Who processes my credit card information when purchasing kits or services?
A. We work with Chase Paymentech credit card processing, which is one of the largest credit card processors in the United States and processes your card securely and immediately for any credit card purchase made from this web site.
Q. Are my communications secure?
A. Divorce Law Information Center is hosted on a Server, which uses the Secure Sockets Layer protocol. (SSL). It is a security protocol and emerging standard like HTTP (Hypertext Transfer Protocol) to transfer information across the Internet. The main difference between the two, is that SSL, developed by Netscape, has made special provisions (via various encryption schemes) to transfer information securely across the Internet. SSL enables a Web site visitor's browser to connect and transparently negotiate a secure communication channel. Once this connection has been made, information can be exchanged with theoretically no chance of any unauthorized third party interpreting the data.
Q. What is your refund policy?
A. Please see
Our Guarantee for all the details of our refund
policy.
To request a refund, please simply contact us toll-free at 855-LGL-FORM
(855-545-3676), or
contact us here.
Q. Why did your system decline my credit card, when I know that it is good?
We apologize for any difficulties which may have been caused by our web-site or your attempted purchase.
Common reasons for a card to be declined include:
(1) P.O. Box listed as address.
(2) Wrong address listed.
(3) Credit card number entered incorrectly.
(4) Fields within the order process are skipped.
(5) Sometimes debit cards are not accepted by our systems.
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